Shipping Policy

Return Shipping Policy

At ILND Vibe, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return shipping policy below.

Eligibility for Returns

  • Returns are accepted within 30 days of purchase.

  • Products must be in their original, unopened, and unused condition to qualify for a return.

  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items

For safety and quality assurance, we cannot accept returns on:

  • Opened or used products.

  • Products not purchased directly from ILNDvibe.com.

  • Items marked as final sale.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our support team at support@ILNDvibe.com with your order number and reason for return.

  2. Approval: Once your return request is approved, we will provide you with a return authorization number and instructions for shipping your product back.

  3. Ship Your Return: Pack the product securely in its original packaging (if possible) and include your proof of purchase and return authorization number.

Return Shipping Costs

  • Customers are responsible for the cost of return shipping, except in cases where the product is defective or incorrect.

  • We recommend using a trackable shipping method, as ILND Vibe is not responsible for lost or damaged return shipments.

Refunds

  • Refunds will be issued to the original payment method once the return is received and inspected.

  • Please allow 5-7 business days after we receive your return for the refund to process.

  • Shipping fees from your original order are non-refundable unless the return is due to a mistake on our part (e.g., defective or incorrect product).

Exchanges

We currently do not offer direct exchanges. If you’d like a replacement, please place a new order and return the original item for a refund.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide a replacement or refund at no additional cost.

Contact Us

If you have any questions about our return shipping policy, feel free to reach out:

  • Email: support@ILNDvibe.com

  • Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)